CONTACT US
Have questions about our embroidery services or want a custom design? Feel free to reach out to us via email at info@mysiteembroidery.com or simply fill in our contact form below. We look forward to assisting you!
CUSTOMER SERVICE
FAQ
01
How can I choose the right fabric for my embroidery project?
At My Site, we offer a wide range of fabric options suitable for different embroidery designs and purposes. Our team can guide you in selecting the perfect fabric for your project, ensuring the best results.
03
What is the typical turnaround time for embroidery orders?
Our standard turnaround time for embroidery orders is approximately 7-10 business days. However, this may vary depending on the complexity and size of the project. We strive to deliver high-quality embroidery within reasonable timeframes.
05
Can I provide my own designs for embroidery?
Certainly! We welcome custom designs from our clients. Whether it's a company logo, personalized monograms, or unique artwork, we can transform your vision into stunning embroidery.
07
What are the payment methods accepted for embroidery services?
To ensure convenience, we accept various payment methods including credit/debit cards, PayPal, and bank transfers for our embroidery services.
09
Is it possible to rush an embroidery order?
Yes, we offer rush services for urgent embroidery orders. Please contact our customer service team to discuss your specific requirements and we will do our best to accommodate your timeline.
02
Can I request embroidery on delicate fabrics?
Absolutely! Our expertise allows us to handle delicate fabrics with care during the embroidery process. We have the knowledge and equipment to ensure that the fabric is not damaged during the embroidery.
04
How can I track the progress of my embroidery order?
Once your embroidery order is confirmed, we provide you with a unique tracking ID to monitor the progress of your project. You can use this ID to check the status of your order at any time.
06
What if I receive my embroidered items and they are not as expected?
If you are not satisfied with the embroidery output, please contact us immediately. We are committed to ensuring your complete satisfaction and will work to address any concerns regarding the embroidery.
08
I forgot to apply a discount code to my embroidery order. Can it be added after the order is placed?
Unfortunately, discount codes cannot be applied after an embroidery order is confirmed. We recommend reviewing and applying any applicable discounts before finalizing your order.
10
How much does shipping cost for embroidery orders and what is the estimated delivery time?
Shipping costs for embroidery orders vary based on the size and weight of the package, as well as the destination. The estimated delivery time also depends on the shipping method selected. Our customer service team can provide detailed information based on your specific order.